How can we help?
Questions about a product, an order, or your account? Send us a note and our team will follow up.
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Common questions
How do I get pricing?+
Every product shows a price and can be added to your cart and purchased online. For volume pricing on large orders, contact our team and we'll follow up quickly.
Do you offer net-30 terms?+
Yes — qualified businesses can apply for a net-30 credit account. See our Net-30 Terms page for eligibility and how to apply.
What are your shipping options?+
In-stock items typically ship within 1–2 business days. Made-to-order and configured pumps are scheduled and tracked. Full details are on our Shipping Policy page.
Can I return a pump?+
Unused items in original packaging can be returned within the window described in our Returns & Refunds policy. Custom-configured units may be non-returnable.
How do I track an order?+
Use the Track Order page with your order number and the email you used at checkout to see current status.
Do you help with pump selection?+
Absolutely. Reach out through our Support page or the Sizing Help form, and our application engineers will help you size the right pump for your system.